Customers report it in one sentence
Repairs, claims and bookings start in the chat. The AI picks out the details, the customer confirms and the record opens for your team, with the conversation attached.
- Shown with
- Property management
- Loyalty programme
- Also fits
- Facilities
- Utilities
- Insurance claims
- Clinics
- Education
- After-sales service
From one message to a scheduled job
Sample: Contoso Property, a fictional property manager.
-
01 Customer self-service
Report it in one sentence
The AI Concierge picks out estate, flat, category, room and time from a single message and asks the resident to confirm.
In the demo Kitchen leak at Bayview Court, 3/F Flat B, Sunday 2 to 6 pm: confirmed and opened as WO-2026-10-0418.
-
02 Operations
The work order is ready for the team
Fields the AI extracted are marked, the source conversation sits beside them and the job is assigned to a maintenance team.
In the demo Assigned to Maintenance team B and scheduled for 25 October.
-
03 Operations
Staff log one in a line, too
For calls and walk-ins, staff type one line and the AI fills in the new record for them to check before saving.
In the demo Estate, location, category, vendor, description and time filled in from one sentence.
-
04 Admin
Answers stay accurate
When a resident flags an outdated answer, the AI drafts a correction to the knowledge base; it goes live only after a trial chat passes.
In the demo Feedback FB-0193 corrected and tested before going live.
Missing-points claims on WeChat
A visitor submits a missing-points claim on WeChat. The bot asks for the merchant, amount, date and a receipt photo, one question at a time, and creates a claim record for the team to approve.
Sample: HarbourPlace Rewards, a fictional mall loyalty programme.
