Every channel in one queue, with the full story before you reply

WhatsApp, WeChat, web live chat, Instagram and Facebook land in one Chat Portal. Agents accept with the campaign, bot answers and customer record already attached.

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  • 5channels in one queue
  • 1click to accept a waiting chat
DialogueBase · Conversations
A WhatsApp conversation in DialogueBase with the campaign, button replies and chatbot answers before the agent replies
Live demo

Watch an agent pick up a conversation the bot started

In the product

Inside the Chat Portal

A guided tour of the agent workspace.

DialogueBase · Chat Portal
Chat Portal agent workspace in DialogueBase

Building blocks

What you get

Queues & teams

QUEUES
Each team, such as Member Care, gets its own queue
STATUS
Online, Busy or Offline, so supervisors see who is available
ACCEPT
Accept or reject waiting conversations in one click
TRANSFER
Hand over to another team with the history attached

Channels

  • WhatsApp
  • WeChat
  • Web live chat
  • Instagram
  • Facebook

Beside every chat

  • Customer profile, vouchers and activity timeline
  • Open the full record in one click

For agents and supervisors

  • Chatbot handoffs arrive with the whole conversation
  • AI summary, plus AI assistant answers from the knowledge base with sources
  • Closed conversations land on the member timeline
  • 7-day stats: self-served vs handed to agents
More features

Explore the rest of the platform

Chatbot flows & knowledge base CRM records & custom objects Cases, routing & SLA WhatsApp campaigns & journeys AI & bring your own key Dashboards & reports Integrations & workflows Working with Salesforce

See your channels in one queue

We'll map your channels, teams and handoff rules in 20 minutes.

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Book a 20-min demo