WhatsApp campaigns that keep working after you press send

Build a segment, pick an approved template, schedule it, then let journeys route every button reply, read and failure to the chatbot, a team or a follow-up.

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DialogueBase · Oct Points Expiry · Gold
Campaign results: sent, delivered, read, clicked and failed for the October points expiry campaign
Live demo

Watch a campaign go out, and the journey that follows

Timeline
    In the product

    Campaigns and journeys in the console

    Campaign results, then the journey editor.

    DialogueBase · Outbound
    Campaign results screen in DialogueBase

    Building blocks

    What you get

    Campaigns

    SEGMENT
    Rules on any contact field, saved and reusable
    TEMPLATE
    WhatsApp-approved templates with variables and buttons
    SCHEDULE
    Send now or later, with auto-stop on failures
    RESULTS
    Delivered, read, clicked and failed, per recipient

    Journeys

    Triggers

    • Button reply
    • Delivery status
    • Send failed

    Actions

    • Hand over to chatbot
    • Update contact
    • Assign conversation
    • Send template
    • Retry send

    Also included

    • WhatsApp Flows for forms inside the chat
    • Versioned journeys: draft, then publish
    • Phone preview before you send
    • Redemptions attributed back to the campaign
    More features

    Explore the rest of the platform

    Omnichannel inbox & live chat Chatbot flows & knowledge base CRM records & custom objects Cases, routing & SLA AI & bring your own key Dashboards & reports Integrations & workflows Working with Salesforce

    Plan your next campaign with us

    We'll sketch the segment, template and journey for one of your campaigns.

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    Book a 20-min demo