A chatbot that answers with real customer data, and knows when to hand over

Intent types

MENU

Buttons that guide customers to the right path

FAQ

Fixed answers to common questions

KB

Answers grounded in your knowledge base

WEBHOOK

Call your own systems for live data

FALLBACK_AGENT

Hand over to a team with full history

CLOSING

End the conversation politely

System actions

QUERY_RECORD

Look up the customer's own records: balance, bookings, vouchers

CREATE_RECORD

Turn answers into a CRM record your team can review

Question field types

• DROPDOWN
• BOOLEAN
• TEXT
• NUMBER
• DATE
• IMAGE
• NAME

Channels & testing

• One flow published to WhatsApp, WeChat and web live chat
• Versioned flows, published when ready
• Built-in simulator to test before going live
• 7-day stats: self-served, handed over, top intents
• Knowledge base articles with customer feedback