WhatsApp campaigns that end in a redemption
Pick a segment from CRM fields, send an approved template, and let every button reply route to the bot, a team or a follow-up. Then ask what it earned.
- Shown with
- Loyalty programme
- Mall events
- Also fits
- Retail
- F&B
- Beauty & wellness
- Fitness
- Insurance renewals
- Clinics
From segment to redemption in four steps
Sample: HarbourPlace Rewards, a fictional mall loyalty programme.
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01 Marketing
Pick the right members
Build a segment from any CRM field and save it for next time, then choose a WhatsApp-approved template with personalised fields and buttons.
In the demo Gold members with at least 1,000 points expiring in 30 days: 1,286 members.
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02 Marketing
Send and measure every read
Send now or schedule it. Delivered, read, clicked and failed are recorded per recipient, and the campaign stops itself if failures run high.
In the demo 1,251 delivered, 963 read, 412 tapped a button.
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03 Marketing
Each reply decides what happens next
A journey listens to the template you sent. Button replies hand over to the chatbot or a team, readers get a follow-up and failed sends retry.
In the demo 查我積分 goes to the chatbot, 聯絡客服 assigns Member Care, readers get a weekend double-points offer two days later.
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04 Management
Ask what it earned
The loyalty manager asks the AI assistant in everyday words and gets the funnel as a table, from live CRM data.
In the demo 1,286 Gold members, 157 redemptions after the reminder and 96,500 points redeemed.
Sign-ups without leaving WhatsApp
A multi-screen WhatsApp Flow lets members pick a workshop time slot inside the chat. Flows are versioned, previewed on a phone and attached to templates; each submission can trigger journey actions.
Sample: HarbourPlace Rewards, a fictional mall loyalty programme.
