Privacy policy

This Privacy Policy explains how Recur Limited, the company that provides DialogueBase ("we", "us"), collects, uses, discloses and protects personal data, in line with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO") and its six Data Protection Principles.

Address: Unit B, 12/F, Hang Seng Causeway Bay Building, 28 Yee Wo Street, Causeway Bay, Hong Kong.

This policy covers personal data we collect as a data user, including from:

• visitors to our website and people who request a demo or contact us;
• contacts at our customers, prospects and partners;
• people who sign in to the DialogueBase console (account users).

• Contact details: name, company, job title, work email, phone or WhatsApp number.
• Enquiry details: industry, channels you use, and anything you write to us.
• Account data: name, email, role, team and sign-in records of console users.
• Billing data: billing contact, company address and payment records. We do not store full card numbers.
• Technical data: IP address, browser type, pages visited and your language preference.

We use personal data for the purposes for which it was collected or a directly related purpose, namely to:

• respond to enquiries and arrange product demonstrations;
• set up, provide, support and bill for the DialogueBase service;
• keep the service and website secure, and prevent misuse;
• understand how the website is used and improve it, using aggregated data where possible;
• meet legal, regulatory and accounting obligations;
• send direct marketing, only with your consent.

We will ask for your consent before using your personal data for any new purpose that is not directly related to these.

We intend to use your name, company, email and phone or WhatsApp number to send you information about DialogueBase products, services, events, webinars and industry insights.

We will not do so without your consent. You can give consent by ticking the box on our forms, and you can withdraw it at any time, free of charge, by using the unsubscribe link in any message or by writing to hello@dialoguebase.com.

We do not provide your personal data to third parties for their own direct marketing. If we ever wish to do so, we will first obtain your separate written consent.

We may disclose personal data, on a need-to-know basis, to:

• Service providers who host and run our service and website, including cloud infrastructure (hosting), email delivery, form handling and analytics providers;
• Professional advisers such as auditors and lawyers, under duties of confidentiality;
• A buyer or successor in the event of a merger, acquisition or sale of our business;
• Law enforcement, courts or regulators where required or permitted by law.

Where we engage a data processor, we use contractual or other means to prevent the data being kept longer than necessary and to protect it against unauthorised or accidental access, processing, erasure, loss or use.

We host DialogueBase with established cloud infrastructure providers under written contracts. The hosting region for each customer's workspace is set out in that customer's agreement.

We keep personal data no longer than necessary for the purpose it was collected for:

• Demo and sales enquiries: up to 24 months after our last contact with you.
• Account and billing data: for the subscription term, then up to 7 years to meet accounting and tax requirements.
• Direct marketing data: until you withdraw your consent.

After that, we delete or anonymise the data.

We take practicable steps to protect personal data against unauthorised or accidental access, processing, erasure, loss or use. These include encryption in transit, role-based access controls, audit logs, staff confidentiality obligations, and hosting on cloud infrastructure that holds internationally recognised security certifications.

No system is completely secure. If we become aware of a data breach that affects you, we will notify you and the relevant authorities as appropriate.

This website stores your language choice in your browser so the site opens in the same language next time. We also use Google Analytics to understand how visitors use the site. It uses cookies to collect pseudonymous data such as pages visited, device type and approximate location, and whether the demo form was sent. You can opt out with Google's opt-out browser add-on.

You can clear stored data or block cookies in your browser settings. Some features may not work as intended if you do.

Under the PDPO you have the right to:

• ask whether we hold personal data about you, and request a copy;
• ask us to correct personal data that is inaccurate;
• withdraw consent to direct marketing at any time.

Please send requests in writing to our General Support team. We will respond within 40 days of receiving a request. We may charge a fee for a data access request, which will not be excessive, and may refuse a request where the PDPO permits.

DialogueBase is a business service and this website is not intended for children. We do not knowingly collect personal data from anyone under 18.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. If the changes are significant, we will tell you by email or through the service.

For questions about this policy, or to make a data access or correction request, contact:

General Support
Recur Limited
Unit B, 12/F, Hang Seng Causeway Bay Building
28 Yee Wo Street, Causeway Bay, Hong Kong
Email: hello@dialoguebase.com

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner for Personal Data, Hong Kong (www.pcpd.org.hk).

If there is any inconsistency between the English and Chinese versions of this policy, the English version prevails.

DialogueBase is a trademark of Recur Limited.

WhatsApp, Facebook, Instagram and Messenger are trademarks of Meta Platforms, Inc. WeChat and WeCom are trademarks of Tencent. Salesforce is a trademark of Salesforce, Inc. Alibaba Cloud and Qwen are trademarks of Alibaba Group. Other names and logos belong to their respective owners. Their use on this website does not imply any endorsement by, or partnership with, these companies.